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Thank you for taking the time to look at terms and conditions which apply to all orders. Please note that these terms and conditions are inline with Distance Selling Regulations (2000) and are designed to both protect the consumer and the retailer. By placing an order online you will have confirmed your acceptance of these terms and conditions.
Return of Goods
There are a number of instances when it may be necessary to return goods to Car Audio Stores and there is a specific process which needs to be undertaken with reference to these situations in order to comply with the Distance Selling Regulations (2000). These are as follows:
- If goods are delivered to you damaged, or an item is missing from your order that is not clearly market To Follow upon your delivery note, then you must contact customerservice@caraudiostores.co.uk within two working days, stating your order number and the damaged or missing item.
We will then make arrangements to either ship replacement or missing items, or provide you with a refund. We will arrange for the collection of any damaged goods at our discretion.
- If the customer decides that the goods that have been ordered are not suitable for the application they had in mind and wishes to return them; an email must be sent to customerservice@caraudiostores.co.uk stating the order number and the item that the customer wishes to return. Once we have acknowledged this email, we will provide you with the relevant returns address. The goods need to be returned to us in as new condition and unopened. Assuming this is the condition that the goods are returned to us, we will provide a full refund for the goods returned (excluding any carriage charges that will have been incurred shipping the goods to the customer). The customer is responsible for the costs incurred returning the goods and will be responsible for any damage that may be incurred during their return. If the goods are not received in new and unused condition then a full refund will not be provided.
- Car Audio Store guarantees all items upon its website for a minimum of 12 months. Should an item develop a fault, an email should be sent to customerservice@caraudiostores.co.uk which states the order number provided when the item was purchased, together with a description of the fault. We will then contact you to discuss the problem. It is at our discretion that we will either replace the unit or provide you with the relevant spare parts. If it is necessary to send the faulty unit back to us then this will be done at the customers? expense. If a replacement unit is required, then this will not be dispatched to the customer until Car Audio Stores receive the faulty unit, as is common practice when working with mail order and internet based companies.
Payment
Payment for goods is taken at the point of ordering. If we are temporarily out of stock of any item you will be duly informed and you will have the right to cancel, or re-order. If for any reason the goods can not be supplied then payment will be refunded in full. Refunds can take up to 30 days.
Once we are in receipt of your order and payment has been processed, your items will be dispatched within 7 working days by courier.
We accept all major credit and debit cards by phone.
Security
Please note that online security is important to us, we use Paypal as a secure payment solution to protect against online fraud this is a secure website so that you may order with confidence.
We respect your privacy and we do not sell our mailing list or pass customer information to any third parties.
We do not send random marketing emails to personal email addresses.
We conform to the data protection Act 1988
Delivery Terms & Conditions
We deliver to UK mainland only. Excludes Northern Ireland and Channel Islands. If unsure please confirm prior to ordering. |
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